Shipping policy

Sanowak
Health and Beauty Store

Address: 68 Rue Martin Schongauer, 67200 Strasbourg, France
Phone: +33 6 50 23 04 59
Email: info@sanowak.fr
Website: sanowak.fr

  1. Order Processing Time
    Orders are generally processed within 1 to 2 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with tracking information.

  2. Shipping Methods
    We offer shipping via Colissimo to ensure a fast and secure service. The delivery method is chosen at the time of ordering, and fees are calculated based on the destination and weight of your package.

  3. Delivery Times
    Delivery times vary depending on the destination:

  • Metropolitan France: 2 to 5 business days
  • European Union: 5 to 10 business days
  • Rest of the World: 10 to 20 business days

Please note that these times are estimates and may vary due to factors beyond our control, such as customs delays.

  1. Shipping Fees
    Shipping fees are calculated at checkout and vary based on the order weight and destination. For orders over a certain amount, free shipping may be offered. Please refer to our checkout page for the exact fees associated with your order.

  2. Order Tracking
    Once your order has shipped, you will receive a tracking number by email. You can track your order status online using this number on the Colissimo tracking site: Colissimo Tracking.

  3. Delivery Issues
    If your package has not been delivered within the estimated timeframe, we recommend checking the online tracking. If there is an issue or if the package appears to be lost, please contact us at: info@sanowak.fr. We will do our best to assist you in locating your package.

  4. Incorrect Addresses or Unclaimed Packages
    Sanowak is not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer. If the package is returned for these reasons, the reshipment fees will be charged to the customer.

  5. Damages During Transport
    If your package arrives damaged, please contact us immediately with photos of the package and the products. We will work with the carrier to resolve the issue and, if applicable, arrange for a replacement or refund.

  6. Contact
    For any questions regarding our shipping policy, please contact us:

Email: info@sanowak.fr
Phone: +33 6 50 23 04 59