Return and Refund Policy
Sanowak
Health and Beauty Shop
Address : 68 Rue Martin Schongauer
Phone : 06 50 23 04 59
Email : info@sanowak.fr
Website : sanowak.fr
Sanowak is an online store specializing in siwak products. We combine tradition and innovation to offer natural oral hygiene solutions, respecting quality standards and promoting a healthy and ecological approach for the well-being of our customers.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your siwak product must be unused, in perfect condition, and in its original packaging.
Some products are not eligible for returns due to hygiene and safety reasons. Consumable products, such as opened siwak sticks, cannot be returned. Similarly, opened oral care items are not accepted for return.
Other non-refundable items:
- Gift Cards
- Some opened health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase directly to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delayed or missing refunds:
If you haven’t received a refund yet, first check your bank account, then contact your credit card issuer or bank. If you still don’t see a refund after these steps, please contact us at info@sanowak.fr .
Sale or promotional items
Only regular priced items are refundable. Sale items are not eligible for refunds.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. To exchange a product, send us an email at info@sanowak.fr and send your product to the following address: 68 Rue Martin Schongauer, Strasbourg, 67200, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the gift was sent to the buyer to give to you later, a refund will be sent to the buyer.
Shipping
To return your product, send it to: 68 Rue Martin Schongauer, Strasbourg, 67200, France.
Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the return shipping costs will be deducted.
If you are returning a siwak product worth more than €75, we recommend using a tracking service or purchasing shipping insurance. We cannot guarantee receipt of the returned item.